Custom Orders FAQS

Am I limited to the customizations listed on the order form?

Not at all! If you’d like a one-of-a-kind customization, there will be a section toward the bottom of the order form where you can describe exactly what you’re looking for. You are also able to upload inspo photos that suit your vision. Don’t be shy with asking for exactly what you want!

How much do customizations cost?

The price of your customizations are dependent on the cost of the materials, the time/labor it takes me to execute the customization, and the value of my expertise. With that, the cost of customizations can range from minor to major - It just depends on what you’re asking for. If you’d like to have a better idea of costs, simply fill out the order form, and I will get back to you with an invoice. From there, you can decide if you’d like to move forward.

How far in advance to I need to place my order?

Orders must be placed at least (1) week in advance from your needed date.

Depending on my schedule and the difficulty of your order request, I may be able to accomodate your order within this 1 week window. Orders placed within one 1 week of your needed date will incur a 15% rush fee.

I always recommend placing custom orders as far in advance as possible. This way, if you request a very specific customization, I will have time to source the materials needed to make your vision come to life.

How much is your rush order fee?

My rush order fee is 15%.

How much do your cakes cost?

See the menu for pricing information.

How much do customizations cost?

The price of your customizations are dependent on the cost of the materials, the time/labor it takes me to execute the customization, and my expertise. With that, the cost of customizations can range from minor to major - It just depends on what you’re asking for. If you’d like to have a better idea of costs, simply fill out the order form, and I will get back to you with an invoice. From there, you can decide if you’d like to move forward.

Is your pricing negotiable?

Pricing is non-negotiable. My prices reflect the quality of ingredients used, my time/labor and my expertise.

When and how do I pay for my cake?

After you place your order, I will send you an invoice with a secure payment portal.

Payment, in full, is due by the due date provided on the invoice. Failure to pay by the deadline will result in cancellation of your order, meaning your order date & time will become available to other clients. If there is someone on the waitlist for your date, they will be given your spot.

Can I pay with Venmo, CashApp, Paypal, Zelle or cash instead?

Sorry, I only accept credit card payments via the secure payment portal.

Are there any additional taxes or fees?

9.75% TN sales tax, along with a 4% processing fee are added to all orders.

When you complete your payment, you agree to my FAQs and policies.

How far in advance do I need to place my order?

Orders must be placed at least (1) week in advance from your needed date.

Depending on my schedule and the difficulty of your order request, may be able to accomodate a rush order. Orders placed within one (1) week of your needed date are subject to a 15% rush fee. To request a rush order, please email me at info@andshebakesnashville.com.

I always recommend placing custom orders as far in advance as possible. This way, if you request a very specific customization, I will have time to source the materials needed to make your vision come to life.

How much is your rush order fee?

My rush order fee is 15%.

What if I need my cake on a Sunday or a Monday when you’re closed?

Schedule your cake a day or two in advance and refrigerate or freeze your cake up until serving. See the “Storing” section below.

If you absolutely require a pick up or delivery outside of my business hours, you are more than welcome to request a special pick up/delivery date by emailing info@andshebakesnashville.com. If I am able to accomodate an off-hours order, it will be subject to a 15% off-ours fee.

How does your scheduling work?

On the first of the current month, I open up my availability for the following month (i.e. on August 1st I will open up my availability for September).

How can I see your availability?

Openings for the month are visible on my order form. If you are able to click on a date and see the available time slots, that means I still have availability. If you are unable to click on a date, that either means I am fully booked or closed on that day.

What do I do if my desired date is unavailable or if you are fully booked?

You can always schedule your cake in advance and refrigerate or freeze your cake up until serving. See the “Storing” section below.

If I am completely booked, email info@andshebakesnashville.com and request to be on the waitlist for your desired date. If someone cancels, I will reach out to you.

I’d like to order my wedding cake from you! Can I schedule that further in advance than your current availability?

Absolutely! I am more than happy to plan orders for weddings or other major events further in advance than my typical availability. Please email info@andshebakesnashville.com.

How do I place an order?

1. Click on the “Order” tab in the navigation bar. Or, click here.

2. Click the “Book” button.

3. Select your desired date and time.*

4. Fill out the order form by completing the required prompts.

5. Press “Complete Appointment”.

*Is your desired date or time unavailable? Scroll up to the “Scheduling & Availability” section.

What happens after I order?

1. Sit tight for 24-48 hours as I process your order.

2. Once I’ve processed your order, I will email you an invoice with your order details and a secure payment link. Here is where you’ll be able to make any tweaks and make sure that you are satisfied with your order.

3. Once you are satisfied with the invoice, you’ll click on the payment link to make your payment. Payment, in full, confirms your order. More info on payment in the “Payments” section above.

Is there a fee to pick up my cake?

No. It is free to pick up your cake. There is only a fee if you miss your pick up. Keeping reading for information on missed pick ups.

Where is your store located/where do I pick up my cake?

I do not have a storefront. If you are picking up your cake, my pick-up location is in Cane Ridge, TN and the address will be provided to you once your order is confirmed.

Can I reschedule my pick-up to a different date and/or time?

Rescheduling is subject to availability. If my schedule is completely booked, you will be stuck with your current pick up date and time. If you’d like to check my availability to reschedule, please email info@andshebakesnashville.com.

What if I’m late or miss my pick-up?

If you are running late:

• I allow a 15 minute grace period from your scheduled pick up time. If you will be more than 15 minutes late, please communicate that with me in advance, as my schedule is very tight, and I may not be available for a late pick up time. Email me at info@andshebakesnashville.com.

If you miss your pick up:

• If you are more than 15 minutes late for your pick up, and you have not communicated with me that you are running late, you are considered a missed pick up.

• Missed pick ups will be charged a $20 holding fee.

• You must re-schedule a new pick up time within 24 hours of your original pick up time. Your new pick-time must be within my business hours.*

• I am extremely limited on space, so I will only hold your cake for 24 hours - no exceptions. If you fail to pick up your cake within 24 hours after your missed pick up, you will lose your order and you will not be refunded.

• Email info@andshebakesnashville.com to reschedule your new pick up time.

*If you miss a Saturday pick up, I am closed the following two days (Sunday and Monday). I will hold your cake through my off-hours, and you may schedule your new pick up for when I resume business on Tuesday.

Do you do deliveries?

Yes! I do deliveries via ride share (Uber/Lyft).

How do ride share deliveries work?

I will order a ride share to my location, place your order in the car, and send it on it's way to your provided delivery address so it arrives within 30min of your confirmed delivery time. I will send you a screenshot of the ride share info. The driver will NOT come to the door to deliver your order, so please appoint someone to receive the order from the rideshare vehicle once it arrives.

What is the cost of ride share delivery?

I will put a $50 hold on your card to cover the cost of the ride share, and refund you the difference after. I will send you a receipt of the ride share cost.

Can I reschedule my delivery to a different date and/or time?

Rescheduling is always subject to availability, but I will likely be able to accommodate your reschedule request. If you’d like to check my availability to reschedule, please email info@andshebakesnashville.com.

What if I miss my delivery?

It is extremely important that someone is ready when your ride share arrives. The ride share is a one-way trip, so if you miss the delivery, it will not come back for me to hold the order. If you miss the ride share, you will lose your order and you will not be refunded.

What happens if my order gets ruined during delivery?

Once your order has left my possession, I am not responsible for any damages to the cake. By selecting ride share delivery, you accept this risk.

Wedding deliveries?

Only for weddings, I will personally deliver your order to make sure there are no hiccups on your wedding day. My delivery fee to your venue is based on roundtrip milage, my time and labor.

How to a safely transport my cake after picking it up?

When transporting your cake, keep the cake level and cool. I recommend setting the cake on the passenger side floor board with the air conditioning on so the cake doesn’t get warm. Drive carefully!

How do I safely carry my cake?

Always lift the cake and/or cake box by placing at least one hand underneath the bottom. Do not lift the cake and/or cake box by grabbing just the sides.

Where should I store my cake when I get to my destination?

Carefully bring your cake inside and place it directly in the fridge. From there, follow the instructions in the “Serving & Storing” section below.

I need to cancel my custom cake/cakesicles order. What do I do?

If you need to cancel your order, please email info@andshebakesnashville.com.

What is your cancellation / refund policy?

Custom orders cancelled up to seven (7) calendar days before the scheduled pick up/delivery date will receive a full refund.

Orders cancelled within seven (7) calendar days of the scheduled pick up/delivery date will receive a 50% refund.

Orders cancelled within three (3) calendar days of the scheduled pick up/delivery date will not be eligible for a refund.

What is your policy for no-shows?

Please see the “Pick ups” & “Deliveries” sections above for more info on what happens if you’re running late, or if you no-show your pick up or delivery.

What do I do if my cake got damaged?

Please handle your order with care, as I am not responsible for any damages once it has left my possession. To prevent from damages, please thoroughly read through the FAQs, which include helpful tips to make sure you care for your treats properly.

When you order from And She Bakes, you agree to give me some creative liberties with your order. Thank you for respecting me as an artist, and trusting me with your order.

A note on inspiration photos:

Inspiration photos are welcomed, as having a visual reference to share with my clients is extremely helpful!

However, please acknowledge that my artistic style and skillset may vary from the specific styles/skillsets used by the artists in your inspo photos.

Out of respect for the artists' work in your inspo photos, and for myself as an artist, I will not exactly replicate your inspo photos.

This doesn’t mean I’ll go off the rails! It just means that I will execute your vision through my own artistic expertise.

With this, I'm able to stay true to myself as an artist, while still giving my clients what they want. It’s the best of both worlds!

A note on replicating my past work:

I’m flattered that you love my work so much that you want me to replicate it for you. However, I do not make exact replicas of my past custom orders.

I can match the vibe and essence of a past design, but in a new and fresh way.

I’m always striving to push myself as an artist, to stay innovative and to make unique creations. Please let me make something completely one-of-a-kind for you.

A note on denying orders:

I put 110% into all of my orders. If I can’t give your order 110% effort - i.e. if I feel your order is too complex to execute in the lead-time given - I will politely decline.

I will also kindly decline any order that doesn’t align with me as an artist or person.