WHERE ARE YOU LOCATED?

I am a home-base microbakery, legally operating under TN Food Freedom Act, so I do not have a retail storefront. I am located in the suburbs of Nashville.

If you're picking up your order, pickup is in Cane Ridge/Antioch, TN. The exact pickup address will be provided once your order is confirmed.

To view my general area, visit the Contact page in the top navigation bar.

WHAT IS YOUR CONTACT INFO?

Please contact me at info@andshebakesnashville.com.

I respond during business hours (Tuesday–Saturday). As a one-woman business, response times may vary during high-production weeks. While many inquiries are answered sooner, please allow up to 2–3 business days for a reply.

WHEN CAN I PICK UP MY ORDER OR HAVE IT DELIVERED?

• Standard Hours

  • Thursday & Friday: 9:00 AM–6:00 PM
    Saturday: 9:00 AM–12:00 PM

• Extended Hours

  • Requests outside of my standard pickup and delivery hours are always welcome and may be accommodated on a limited basis or for an additional convenience fee.

  • Extended hours are typically reserved for larger orders, weddings, and events with more complex scheduling needs, but please don't hesitate to ask. I'm always happy to see what's possible!

WHAT IS YOUR AVAILABILITY?

I am currently accepting orders for 2026. Bookings for 2027 will open up in August 2026.

HOW FAR IN ADVANCE DO I NEED TO PLACE AN ORDER INQUIRY?

Please submit your order inquiry at least one (1) week before your preferred pickup or delivery date. This helps ensure space in my production schedule and allows time to source any specialty materials your order may require.

For the best availability - especially for highly customized cakes, weddings, and special events - I recommend placing your order as far in advance as possible.

DO YOU ACCEPT RUSH ORDERS?

Yes! Last-minute orders are always welcome but are subject to availability and may incur an additional rush fee.

HOW MUCH DO YOUR SERVICES COST?

Please refer to the Offerings tab for pricing.

HOW DOES YOUR PRICING WORK?

My menu features base pricing, meaning the prices listed are starting prices and include only minimal customizations. The final price of your order may increase based on your requested design, decorative elements, specialty flavors, premium fillings, and other custom details.

HOW MUCH TO CUSTOMIZATIONS COST?

Customization pricing varies depending on the materials, time, labor, and skill required to bring your vision to life. Some customizations are minimal, while others are more involved.

For an exact quote, simply submit an order inquiry here. I'll provide an invoice, and you can decide whether you'd like to move forward; no obligation.

IS YOUR PRICING NEGOTIABLE?

My base prices are non-negotiable. If your desired design exceeds your budget, I'm happy to recommend modifications that can help reduce the cost while staying within the base price of the product.

HOW DO YOU ACCEPT PAYMENTS?

I accept payments through my secure online invoicing system, which accepts Visa, Mastercard, American Express, and ACH bank transfers.

Payment in full is due by the invoice due date. Your order is not confirmed until payment has been received. Orders that remain unpaid after the due date will be canceled, and the held date and time will be released to other clients.

CAN I PAY A DEPOSIT NOW AND THE REMAINING BALANCE LATER?

For standard orders, payment in full is required by the invoice due date to reserve your order and begin production.

For large orders ($1,500 or more), I offer a payment schedule. A 50% deposit is due upon receipt of your invoice, and the remaining 50% balance is due one (1) week before your scheduled pickup or delivery date.

HOW DO I PLACE AN ORDER?

1. Click the Inquire tab in the navigation bar.

2. Select the product you'd like to order. If you're unsure which option is right for you, visit the Offerings page for more information.

3. Complete and submit the order inquiry form.

WHAT HAPPENS AFTER I SUBMIT AN INQUIRY?

Please allow 2–3 business days for a response, though I often reply sooner depending on my production schedule. I respond via email from info@andshebakesnashville.com.

I'll review your inquiry and follow up with a design sheet to finalize the details of your order, along with an invoice outlining the cost of your order.

You'll have the opportunity to review all order details, request changes, and make any adjustments before moving forward.

Once you're happy with everything, payment in full will confirm your order.

IS THERE A PICKUP FEE?

No! Pickup is free during my standard pickup hours. See info on my hours under the “Scheduling + Availability” tab above.

CAN I RESCHEDULE MY PICKUP?

Rescheduling is subject to availability. Please email info@andshebakesnashville.comif you'd like to request a different pickup date or time.

WHAT IF I'M LATE OR MISS MY PICKUP?

A 15-minute grace period is provided for all pickups. After that, it will be considered a late pickup, and I may not be available if I need to leave for a delivery or another commitment.

Orders will only be held for 24 hours after the scheduled pickup time. Orders not picked up within 24 hours will be forfeited without refund.

DO YOU OFFER DELIVERY?

Yes! I offer two delivery options:

• Rideshare Delivery – Ideal for standard orders. Delivery is completed through a rideshare service such as Uber or Lyft.

• Event Delivery – Recommended for weddings and large events. I personally deliver your order and complete any necessary setup.

HOW MUCH DOES DELIVERY COST?

• Rideshare Delivery is charged at the actual cost of the ride. A temporary authorization may be placed on your card to cover the estimated delivery cost, and any difference will be refunded after delivery.

• Event Delivery starts at $75 and may increase based on travel distance, setup requirements, and delivery logistics.

HOW DO RIDESHARE DELIVERIES WORK?

I'll arrange for a rideshare to pick up your order and deliver it to the address provided on your order form. You'll receive the tracking information, and someone must be available to receive the order upon arrival, as rideshare drivers do not exit their vehicles or deliver orders to your door.

Please note that I am not present during rideshare deliveries. By selecting this delivery option, you acknowledge and accept the risks associated with third-party transportation. Once your order leaves my possession, I cannot be responsible for any damage that occurs during transit.

If no one is available to receive the order when the driver arrives, the delivery will be considered missed. Because rideshare deliveries are completed by a third party and I no longer have possession of the order, missed deliveries cannot be refunded or replaced.

HOW DO EVENT DELIVERIES WORK?

Event Delivery is ideal for weddings, large-scale orders, and events that require setup or installation.

I'll personally deliver your order to your venue or designated location to help ensure safe transport. If needed, I'll also complete any on-site setup or installation required for your order.

Event Delivery starts at $75 and may increase based on round-trip distance, setup requirements, accessibility, and the complexity of transporting your order.

To help ensure a smooth delivery, please let me know in advance of any venue restrictions or special access requirements, such as gate codes, stairs, elevators, gravel roads, or loading instructions.

If no one is available to accept your order during the scheduled delivery window, the delivery will be considered missed. You may reschedule your delivery within 24 hours. A duplicate delivery fee will apply for the second delivery attempt.

If your delivery cannot be rescheduled within 24 hours, your order will be forfeited and no refund will be issued.

I cannot guarantee the condition of an order that requires extended travel and transport due to multiple delivery attempts following a missed delivery.

WHAT IS YOUR CANCELLATION & REFUND POLICY?

• Orders canceled seven (7) or more calendar days before the scheduled pickup or delivery date are eligible for a full refund.

• Orders canceled within seven (7) calendar days of the scheduled pickup or delivery date are eligible for a 50% refund.

• Orders canceled within three (3) calendar days of the scheduled pickup or delivery date are not eligible for a refund.

WHAT IS YOUR NO-SHOW POLICY?

Please refer to the “Pickups + Deliveries” tab above for information regarding late arrivals, missed pickups, and missed deliveries.

WHAT IF MY PICKUP ORDER GOT DAMAGED?

I will hand your order off to you in pristine condition. Once it leaves my possession, I cannot be responsible for any damage that occurs, as I cannot control how your order is transported, handled, or stored.

To help prevent damage, I provide cake care and transportation instructions with every order. Please review and follow these instructions carefully to ensure your order stays in its best condition.

WHAT IF MY RIDESHARE DELIVERY GOT DAMAGED?

Your order will be placed into the rideshare vehicle in pristine condition. Before the driver departs, I provide handling instructions to help ensure safe transportation.

Because rideshare delivery is completed by a third-party service and I am not present during transport, I cannot be responsible for damage that occurs after your order leaves my possession. By selecting rideshare delivery, you acknowledge and accept this risk.

WHAT IF MY EVENT DELIVERY GOT DAMAGED?

I personally transport Event Delivery orders and take every reasonable precaution to ensure your order arrives in pristine condition.

To help ensure a successful delivery, you are responsible for informing me in advance of any conditions that may affect delivery or setup, including but not limited to stairs, steep incline roads or entryways, gravel or unpaved roads, or other potential obstacles.

I cannot be responsible for damage resulting from undisclosed delivery conditions or venue access limitations that prevent me from making the necessary preparations to safely transport and install your order.

WHAT ALLERGENS DO YOUR BAKED GOODS CONTAIN?

Most And She Bakes products contain dairy, wheat, and eggs. Gluten-free cakes do not contain wheat.

Select fillings and flavors may contain soy or almond extract (made with almond oil). Your order will always be labeled with its applicable allergens.

If you have a severe food allergy, please let me know before placing your order. I take every reasonable precaution to minimize cross-contact, but I do not operate in an allergen-free kitchen and cannot guarantee that any product is completely free from trace allergens.

DO YOU OFFER GLUTEN-FREE TREATS?

Yes! I offer gluten-free treats. While I take great care to prevent cross-contact, I do not operate in a dedicated gluten-free kitchen and cannot guarantee that my products are completely free from trace amounts of gluten.

DO YOU OFFER VEGAN TREATS?

Unfortunately, I do not offer vegan treats at this time.

Every cake I create is a custom work of art. By placing an order with And She Bakes, you trust me to interpret your vision through my own artistic style and expertise.

Inspiration Photos

Inspiration photos are always welcome and help me understand the look you're going for. However, I do not plagiarize other artist's work (or my own past designs). Instead, I'll use your inspiration to create a cake that captures the overall style and feel while remaining uniquely yours.

Creative Direction

Small artistic adjustments may be made throughout the production process to ensure the best possible final product while staying true to your vision.

Order Requests

I reserve the right to decline any order that I believe cannot be executed to my standards, falls outside my area of expertise, or does not align with my artistic style or values.